Shopping >Sears Optical
Poor service/poor customer service. I purchased 4 Michelin tires from your auto motive dept. here in Modesto Ca. Vintage Faire Mall. I thought I was getting a deal they were about $150. Less than a local dealer plus it included alignment. My new tires were installed and the alignment was also done. I was handed a print out of the alignment results I put them in my glove box and drove away very satisfied with my purchase. As I drove away I notice that my steering wheel was vibrating at approximately 65mph and my truck was pulling right. When I got home I looked at my print out and noticed that several of my alignment specifications were out of spec. I called sears and spoke with a manager and he said to bring it back and they would look at it. They found that both the balancing and alignment where not done correctly. I waited another 2hrs for them to correct their mistakes. That was the beginning of my nightmare with my local Sears Auto dept. The second time in I was going to get a simple tire rotation and balance. I requested the same tech who corrected the problem when I initially purchased my tires his name is Francisco. I was told by the manager that if I requested a tech I could expect my wait time to double I felt as if he was getting back at me for requesting a tech, instead of insuring that I was a satisfied customer. Francisco did a good job and I left. My third time in I again requested Francisco, and I could tell that the manager knew who I was (“the SOB customer that request quality service”) I waited for my truck, I stepped in and made a couple of purchases in the Sears store. When I picked up my truck Francisco apologized for not working on my truck, he informed me that the manager had pulled him off my truck to work on another car, this is after I waited over 1.5 hrs for a simple rotation and balance. I drove away and the job was done satisfactory this time. This last time I took my truck in Francisco was not in, I requested a tire rotation and balance, the tech’s name was Jaime, and he completed the job. As I drove away I immediately notice the balancing was off my steering wheel was all over the place. I brought my truck back, informed them that the balancing was off Jaime drove my truck into the bay, as he was driving out to drive into the bay he sideswiped a stack of tires with my truck. Luckily not serious damage was done but it showed what they thought of my truck and me. Other nearby techs who saw him hit the stack of tires but did not know it was my truck that just got sideswiped started laughing. When I asked them if they thought it was funny that my truck just got smacked they got straight faced and scattered. I informed the manager what just happened he said he would speak with Jaime. Jaime did the job again and this time did it correctly but he kept insisting it was my rims that were bent. He pointed out how they were wobbling while on the alignment machine. I informed him that the tire he currently had on the machine was from the rear and that rear tires have nothing to do with the steering wheel vibrating. He then realized that he was not dealing with a complete fool and he could not get one over me, he completed the job, and guess what this time it was done correctly no vibration. It is very sad that a store like Sears has be prodded along to do the right thing. I know for a fact that so many people get screwed and never know about it. I am done with this shop. I feel stuck because I have free rotation and balance for the life of my tires, but I am not sure I want to keep going through this aggravation every time I need this service done. I will tell everyone I know to steer clear of Sears Auto. Please look into this before you get the reputation of being a Shit Shop, I know you have that reputation with me. I will go and pay for a rotation and balance service at another shop to get quality service. Lessons learned: You get what you pay for.
Editorial Review by Citysearch Editors. Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.
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